Last updated 2026-01-21
Refund Policy
Plain-language summary for training participants and enterprise procurement partners. Questions: welcome@grid-link.one
1. Eligibility
Workshop seats are commercial training services. You may request a full refund within fourteen days of purchase provided the cohort has not started and materials have not been customized specifically for your enterprise. Custom on-site engagements follow statements of work negotiated separately. Consumer statutes in Korea may grant additional remedies; we honor qualifying requests promptly.
2. Contact
Refund requests should be emailed to welcome@grid-link.one with invoice references and participant names. We confirm receipt and outline any documentation needed, such as proof of duplicate payment. Phone follow-up is available using the event hotline listed on your registration message.
3. Exceptions
After a cohort begins, refunds may be partial depending on attendance and materials shipped. Digital lab credentials that were activated are generally non-refundable once logins occur, because seats are capacity-limited. Force majeure events may trigger rescheduling instead of refunds; we communicate options quickly.
4. Process
Approved refunds return through the original payment path when technically possible. If that path is closed, we coordinate alternate transfers with appropriate fraud checks. Processing typically completes within ten business days after approval, though external reviewers at your enterprise client may add time.
5. Scope
This policy applies to Directory Forge Academy-led workshops booked directly or through approved partners when the partner adopts our standard terms. Third-party marketplaces may impose their own timelines; we coordinate with them when they notify us of disputes.
6. Timeframe
The fourteen-day cooling-off window follows the calendar day of payment confirmation in Korea Standard Time. Extensions may apply for invoiced enterprise cohorts where procurement approvals lag; note your purchase order terms when they explicitly modify timing. We document agreed exceptions in writing.
7. Eligibility — additional detail
Transfers to a future cohort are often preferable to refunds when labs are already provisioned. Transfers do not reset statutory rights but may adjust pricing if the new date carries different venue costs. We disclose any difference before you confirm.
8. Contact — additional detail
If you purchased through a reseller, we may ask you to loop their billing desk while we confirm seat status. We still aim to provide a single coherent answer rather than bouncing you between silos. Keep ticket numbers handy.
9. Exceptions — additional detail
Partial attendance does not automatically equal a fifty percent refund; we evaluate consumed lab hours and shipped kits. If you leave early for medical reasons, documentation helps us propose fair credit. We avoid rigid formulas that ignore context.
10. Process — additional detail
Chargebacks initiated before contacting us may slow resolution because external reviewers must reconcile records. We prefer direct communication first. If a chargeback is already in progress, send reference numbers so we can align responses.
11. Timeframe — additional detail
Holiday weeks near Lunar New Year may extend processing slightly; we post notices on the contact page when support bandwidth shifts. If you need urgent reconciliation for year-end closing, mention accounting deadlines in your first email.